Refund Policy

Last Updated: 01.11.2024

At Salpre LLC, customer satisfaction is our priority. Please review our refund policy to understand the terms under which refunds may be issued for our SaaS platform.

1. Subscription Payments

All payments made for Salpre LLC subscriptions are non-refundable.
Salpre LLC operates on a prepaid subscription model. By subscribing, you agree to the charges outlined at the time of purchase.

2. Exceptions to the No-Refund Policy

Refunds may be issued under the following conditions:

Service Failure: If the Service is unavailable or fails to function as advertised due to issues within Salpre LLC’s control for an extended period (exceeding 72 hours).
Duplicate Charges: In the event of accidental duplicate charges for the same subscription period.
Initial Refund Requests: For first-time subscribers, a refund may be considered if requested within 7 days of purchase and if the Service has not been used beyond basic trial features.

3. How to Request a Refund

To request a refund, contact our support team at [email protected] with the following details:

Account information (name and email address associated with the account).
Payment receipt or proof of purchase.
A detailed description of the issue prompting the refund request.

Refund requests will be reviewed and processed within 10 business days of submission. Approval of refunds is at the sole discretion of Salpre LLC.

4. No Refunds for Certain Circumstances

Refunds will not be issued for:

Failure to cancel a subscription before the renewal date.
Dissatisfaction with features or functionality that were clearly described before purchase.
Issues arising from the misuse of the Service or failure to comply with our [Terms of Service].

5. Chargebacks

If a chargeback is initiated with your payment provider, Salpre LLC reserves the right to:

Suspend your account until the matter is resolved.
Pursue reimbursement for any fees incurred as a result of the chargeback.

6. Changes to Refund Policy

Salpre LLC reserves the right to update or modify this refund policy at any time. Updates will be communicated via email or through the Service, and continued use indicates acceptance of the updated policy.

If you have questions or need further assistance regarding refunds, please contact us at:
Salpre LLC Support

[email protected]
2261 Market Street STE 22711
San Francisco, CA 94114

This Refund Policy ensures transparency and fairness while protecting both the business and its users. For legal assurance, consult a legal expert to confirm compliance with your business’s jurisdiction.