Privacy Policy

Effective Date: 20.01.2024

Salpre AI (“we,” “our,” or “us”) values your privacy and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our website, products, and services.

By accessing or using our services, you agree to the practices described in this policy. This policy complies with relevant privacy laws, including the General Data Protection Regulation (GDPR) for European users and the California Consumer Privacy Act (CCPA) for U.S. residents.

1. Information We Collect

To provide our AI-powered call agent services, we may collect the following information:

a. Personal Data:

Name
Email address
Phone number
Company details (if provided)

b. Interaction Data:

Call recordings and transcripts
Caller ID and phone numbers
Interaction timestamps

c. Technical Data:

IP addresses
Device, browser, and operating system details
Cookies and usage analytics

d. Third-Party Data Sources:
We use technologies from OpenAI and call center solutions from Twilio, which may collect or process data as part of their services.

2. How We Use Your Information

We use the information collected to:

Deliver, enhance, and personalize our AI-powered call agent services.
Process and analyze call data to improve accuracy and user experience.
Provide customer support and communicate updates or changes to services.
Comply with legal obligations and protect against misuse or fraud.

3. Data Sharing and Processing

We do not sell your personal data. However, we may share or process your data with trusted partners under the following conditions:

Service Providers: We use AWS, VULTR, and Cloudflare for hosting, security, and infrastructure. Additionally, OpenAI and Twilio are integral to our AI and call center solutions. These providers process data in accordance with their privacy policies.
Legal Compliance: When required by law, such as to comply with subpoenas or government requests.
Business Transfers: In the event of a merger, acquisition, or sale of company assets.

4. International Data Transfers

Salpre AI is based in the United States. If you access our services from Europe or other regions, your data may be transferred to, processed, and stored in the U.S. and other countries where our partners operate.

We ensure appropriate safeguards for international data transfers, including Standard Contractual Clauses (SCCs) as per GDPR requirements.

5. Data Security

We use industry-leading technologies and practices to secure your data:

Cloudflare: Provides advanced protection against malicious attacks, including DDoS and data breaches.
AWS and VULTR: Ensures robust, encrypted storage of data.
Internal Protocols: Regular security audits and restricted access to sensitive information.

Despite our measures, no method of transmission over the internet or storage is 100% secure. Users are advised to take precautions when sharing personal data.

6. Your Rights

If you are located in the EU or EEA, you have rights under GDPR, including:

Access and Rectification: Request a copy of your personal data or correct inaccuracies.
Erasure: Request deletion of your data where applicable.
Restriction and Objection: Limit or object to certain data processing activities.
Portability: Request transfer of your data to another service provider.

If you are a U.S. resident, you may have rights under CCPA, including:

Opt-Out: The right to opt out of the sale or sharing of personal data.
Transparency: The right to request details about data collection and processing.

To exercise your rights, contact us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies for:

Essential Services: Ensuring core functionalities.
Performance and Analytics: Collecting usage data for service improvement.

Users can manage or disable cookies via their browser settings.

8. Third-Party Services and Integrations

Salpre AI integrates with the following services:

Cloudflare: For advanced security and protection against cyber threats.
AWS and VULTR: For reliable cloud hosting and storage solutions.
OpenAI: For AI processing and model improvements.
Twilio: For call center management and communication services.

These third-party providers may collect or process data as part of their services. Refer to their privacy policies for further details.

9. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or compliance requirements. All updates will be posted at www.salpre.com/privacy-policy, and users will be notified where required by law.

10. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact us:

Salpre AI
Website: www.salpre.com
Email: [email protected]